Kick Plug – Return & Refund Policy
Effective Date: [8/20/2026]
At Kick Plug, we want you to love your kicks. If something isn't right, we're happy to help — please read our policy below before requesting a return or refund.
1. Return Window
- You may request a return or refund within 7 days of receiving your order.
- Requests made after 7 days from the delivery date will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The sneakers are in the same condition you received them in.
- The sneakers have not been worn, used, or damaged after delivery.
- All original tags, packaging, and accessories (if any) are included.
- Proof of purchase (order number or receipt) is provided.
3. Non-Returnable / Non-Refundable Items
Since Kick Plug sells thrifted/pre-owned sneakers, please note:
- No returns or refunds will be issued for shoes that are damaged or used after delivery.
- Items showing signs of wear, stains, odor, sole damage, or alterations made after receiving the product are not eligible.
- All sales are considered final once the 7-day window has passed.
4. How to Request a Return
- Contact us at [+92 328 8188188] within 7 days of delivery.
- Include your order number, photos of the item, and reason for return.
- Our team will review your request and confirm if it's approved.
- Once approved, you'll receive instructions on how to send the item back.
5. Refunds
- Once we receive and inspect the returned sneakers, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [+92 328 8188188] business days.
- Original shipping fees (if any) are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the item was sent in error or is defective from our end.
6. Exchanges
- We currently [offer / do not offer] exchanges for a different size or style, subject to availability. Contact us to check eligibility.
7. Damaged or Incorrect Items on Arrival
- If your sneakers arrive damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll make it right at no extra cost.
8. Contact Us
For any questions about this policy, reach out to: 📧 [Insert Email] 📞 [+92 328 8188188] 📍
Kick Plug reserves the right to update or modify this policy at any time. Changes will be posted on this page.